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When you ship out my order?
• Please pay for your order • Funds to the account ( within about 12 hours) • The items will be shipped within 5 working days upon receipt of payment (Excluding Weekend and Public Holidays) • We only ship the item to the specific and confirmed address provided by customer in orders. Before you pay, please make sure your address in purchasing matches the address you would like us to ship to.
About custom clearance and tax?
• Consumers have the obligation to pay tax and clear customs. So all the buyers should do it consciously. • Your item will mark under its value. We are NOT responsible for any import tax, customs fees or customs delay. Buyer cannot request to cancel the auction or request for refund under this situation. Please check with your local tax authorities BEFORE bidding. However, most of our items can reach to buyers without any taxes.
Can I trust the picture posted?
• All the photos are 100% original taken by our photographers. • Colors may be differed due to variations between the computer monitors setting and naked eyes color difference.
Return and Refund:
• All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID. • We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement. • We will bear all the shipping cost if the product(s) is (are) not as advertised.
• As we promised, if there is any damage or destroy when receiving your items, we will do resend a new one or refund as you like. But before that, we need you to cooperate with us to take photos when you receive it then provide us the evidence. Hope you can understand it. • Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. • You agree to all of the above-listed policies upon ordering on aliexpress
• We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can perform up your satisfaction. Then we will improve our service immediately. • It is impossible to address issues if we do not know about them.
Thank you for your order and cooperation with our sincere!
As we promised, if there is any damage or destroy when receiving your items, we will do resend a new one or refund as you like. But before that, we need you to cooperate with us to take photos when you receive it then provide us the evidence. Hope you can understand it.